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Muhamad Affindi

IT Service Delivery (Cloud Hybrid, Windows, Linux)

Puchong, Selangor [email protected] (60) 172446156

Professional Summary

With more than ~13 years of working experiences in IT environment and 5 years in Cloud Operation. A key team player with relevant aptitude and positive attitude. Proactively seeking to upskill and upgrade in Information Technology field. To involve in new projects to broaden skills, knowledge and make positive contributions.

Work Experience

Cloud automation

Dec 2025 - Present

Group Avows

  • Spearheaded cloud automation deployment utilizing GitLab, Jenkins, GitHub, and Bitbucket to streamline CI/CD processes.
  • Implemented Infrastructure as Code (IaC) using Ansible for installations and Terraform for infrastructure management.
  • Collaborated with cross-functional teams to enhance cloud pipeline efficiency, ensuring seamless integration and deployment.

Cloud Reliability Analyst

Apr 2024 - Sep 2025

Epicor (M) Sdn Bhd

  • Creation and maintenance of VMs for new and existing customers.
  • Monitoring performance metrics using App Insights, App Dynamics, and SolarWinds.
  • Ongoing performance tweaks to SQL configurations (refresh DB, CPU/Memory utilization).
  • Building and maintaining Azure DevOps Pipelines.
  • Utilizing PowerShell scripts and ARM templates; familiar with K9s containerization.
  • Using ServiceNow for daily operations.

Assistant Manager IT

Oct 2023 - Apr 2024

KAF Digital Bank

  • Lead managed services team to tackle Infra and application level disruptions (e-KYC, Core Banking).
  • Ensure system/network compliance with regulatory requirements.
  • Commission and maintain operating environment for Digital banking applications.
  • Prepare KPIs for system and application performance.

Project Coordinator

Jan 2023 - Sep 2023

Noventiq Solution

  • Managing small size projects remotely, ensuring timeline and customer satisfaction.
  • Project Risk Management (Analyze risk/Costs impact/Resources Risk).
  • Providing overall project updates to management (Bi-weekly/Monthly).

ITIO Cloud Service Delivery

Jan 2019 - Nov 2022

DXC Technology

  • Managed nearly 10k cloud hybrid servers (VMware and AWS) for internal companies.
  • Monitoring resources and platforms such as AWS EC2 and ELB.
  • Integrate private cloud tools (HP CSA, HP OO, HPSA) to monitor server deliverance.
  • Handling incidents, changes, and requests using ServiceNow.
  • Experiencing SQL query, JSON scripting and VMware PowerCLI.

Senior IT Exec

Feb 2018 - Jan 2019

Eastern & Oriental Berhad

  • Maintained overall infrastructure, network security, virtualization, and IT risk.
  • Implemented projects relating to infrastructure and service delivery.
  • Work closely with vendors and stakeholders to ensure project delivery.

IT Consultant II

Mar 2013 - Oct 2017

HPE Multimedia

  • Provide Microsoft Server and VMware support for HP Enterprise Services World Wide.
  • Experience with trouble ticketing and request management tools.

Windows Specialist II

May 2012 - Mar 2013

DKSH (M) Sdn Bhd

  • Knowledge of, and experience supporting, Microsoft Windows Server 2003/2008.
  • Understanding of networking, system management, VMware, Hyper-V Windows Server operating system.

System Engineer

Sep 2011 - May 2012

Arvato (M) Sdn Bhd

  • Commission and maintain the operating environment of all Windows (Servers & PCs) and VMWare-based systems, including global applications.
  • Perform day-to-day operations, administration, tuning and capacity management of Windows/VMWare systems to ensure good performance.

Infra Mgmt Analyst

Feb 2009 - Sep 2011

ACS (M) Sdn Bhd

  • Assist in any IT infrastructure Research & Development projects assigned from time to time. Involve in IT Asset Management.
  • Work closely with IT Manager and project team to provide necessary support and solution.
  • Provide IT support (including setup and maintenance of PC hardware, software application (SAP, MS Dynamics 2011), server and network-related issues).

Education

Diploma in Computer Science / IT

Oct 2001 - Oct 2005

University Putra Malaysia

Skills

Private Cloud Hybrid, AWS, Azure & DevOps, Terraform, VMware / Hyper-V, PowerShell, SQL Query, System Center, HP CSA/HPSA

Certifications

AWS Cloud Practitioner - Amazon Web Services
AWS SysOps Associate - Amazon Web Services
MCP 2000 / MCSA / MCSE - Microsoft
Azure Fundamentals - Microsoft
Azure Administrator Associate - Microsoft
ITIL Foundation V2 / V3 - ITIL
Terraform Associate - HashiCorp
PMP Certification - PMI
ISC2 - ISC2

Projects

KAF Digital Bank - DR & Validation
Disaster Recovery, Banking

Disaster Recovery Readiness, Health Check Phase 2/3, Network validation, and Core Banking SIT & UAT.

HGB - Google to O365 Migration
Migration, O365

Managed scheduling from kickoff to UAT, admin training, solution architect review, and validation.

BSN - DR Activity
Vendor Mgmt, Coordination

Involved with vendor sign-off (VSTEC, BlueFortress) and scheduling with Platform, DB, and App teams.

E&O - Migrate to HCI (VSAN)
Virtualization, HPE

Migrated physical old servers to HCI (HPE Gen9), P2V involvement, Network Trunking, and UAT Validation.